Provider organizations need clean data to get enrolled and get paid. Payers need clean data to keep directories accurate. Dovetail is the data layer in between — one trusted provider record, delivered in whatever format each system or partner requires.
Provider organizations lose revenue when enrollment stalls. Payers carry the accountability when directories are wrong. Both come back to one thing: a provider record nobody fully trusts.
Every day a credentialed clinician sits outside a payer's network is a day they can't bill. The usual cause isn't credentialing — it's the roster work that comes after: reformatting the same provider data for every payer, resubmitting when something bounces, and not knowing what each payer actually has on file.
Pull provider data from credentialing, HR, and practice systems into one canonical record. Your team reviews and approves changes before anything goes out.
Each payer's roster spec — layout, field rules, codes — lives as a reusable template. Adds, terms, and changes flow into the right file for the right payer automatically.
Rosters go out through whatever channel each payer requires, with a timestamped record of what was sent. Errors returned get fixed once at the source and carried forward.
After submission, Dovetail agents check each payer's directory to confirm the provider is listed — and that what's listed matches what you sent, field by field.
Once a roster goes out, Dovetail agents go to the payer's directory and check. Not once — continuously. So the first time you hear about a missing or wrong listing isn't a denied claim.
For every provider–payer pair, agents check whether the clinician appears in the payer's directory after submission, and flag the ones that haven't landed.
Name, taxonomy, location, phone, accepting-new-patients — what the payer shows is matched against what you sent. Mismatches surface with the exact field that's off.
When a clinician works for more than one organization, another employer's update can replace yours at the payer. Agents notice the change in days, not months.
What was sent, when, what the payer showed, and when it was checked — one record you can point to when a payer or a contract asks.
Thousands of roster files a year, each in its own layout, each with a different idea of what a specialty or location is called. Directory accuracy is no longer something plans maintain quietly — it's measured, reported, and owned. That accountability starts at roster intake.
Map a provider group's format once. Every file they send after that is normalized automatically — specialties, locations, and enumerated values standardized to your schema, not theirs.
Each incoming roster is diffed against your current records. New providers, terminations, and field-level updates are surfaced before they touch the directory — no full-file reloads, no silent overwrites.
Network and provider data teams approve changes in a curation queue with a full audit trail. When accuracy gets measured, you can show what was verified, when, and by whom.
Export templates and APIs deliver the same trusted record to your directory, claims platform, and network management tools — each in the structure it expects.
Dovetail sits between your sources and your consumers — normalizing to a single trusted model, detecting changes on every cycle, and exporting in whatever format each destination requires.
Ingest rosters and system exports in any format. Map once to the canonical model; every subsequent file is handled automatically.
Every new file is compared to current records. New, updated, and removed providers are surfaced before anything propagates.
Your experts review, annotate, and approve changes. Every decision is logged, so data quality is human-supervised and defensible.
Each payer's roster format, field rules, and enumerated values saved as a reusable template. Generate submissions from the core record, not from scratch.
Expose provider data in the schema each consumer expects — directory, claims, scheduling, network tools — from one source.
A normalized, extensible schema — NPI, taxonomy, licensure, locations, affiliations, contract and enrollment attributes — built for how both sides use it.
Whether you're submitting rosters or receiving them, the first conversation is practical: which files cause the most drag, where the data breaks, and what it's costing you.
We don't credential, enroll, or run your directory. We make sure the provider data behind those workflows is right, current, and deliverable in any format.
Change credentialing vendors, add a payer, swap a scheduling system — the record and the mappings stay. Dovetail is the stable layer underneath the churn.
Built by someone who ran provider data operations at a digital health company and got tired of rebuilding the same mappings for every payer and every system.